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Jamie Bond | Azure Engineer

jamie2000bond@gmail.com
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Profile

I am a passionate and highly motivated individual with over 7 years of experience working for some of the UK’s leading Managed Service Providers. I have a proven track record in designing, implementing, and supporting solutions across Azure, FortiGate, and Cisco environments. Known for being a strong team player with excellent communication skills, I thrive in collaborative settings and am always eager to learn and adapt. My MSP background has given me extensive exposure to a wide range of technologies and the opportunity to support clients across various sectors with diverse IT needs.

Employment History

3rd Line Microsoft Engineer — Redcentric PLC

Aug 2024 — Present
  • Designed and implemented an Azure network overhaul with private endpoints, UDRs, and tightened egress to improve security and compliance.
  • Built and configured an Azure Virtual Desktop environment, integrating Nerdio for simplified management and cost optimisation.
  • Implemented Azure API Management configuration using YAML and Azure DevOps pipelines for CI/CD.
  • Designed and deployed Logic Apps to automate scheduled server shutdowns to reduce runtime costs.
  • Reduced manual tasks by developing and maintaining PowerShell automation.

Cloud Infrastructure Engineer — Synextra LTD

Feb 2024 — Aug 2024
  • Led the response during the 2024 CrowdStrike outage, minimising downtime for critical applications across numerous customers.
  • Reviewed and implemented environment improvements, lowering cost and boosting performance.
  • Maintained secure, up-to-date AVD estates through regular patching.
  • Improved internal support by contributing to runbooks and documentation.
  • Deployed Microsoft Defender for Endpoint across multiple clients.

Cloud Engineer — ANS Group PLC

Aug 2023 — Jan 2024
  • Ensured infra parity with Terraform by tracking and applying all changes across environments.
  • Deployed load balancing solutions, reducing downtime risk by 50%.
  • Took ownership of technically complex escalations from L1/L2 teams.
  • Maintained security, stability, and compliance of AKS clusters via regular patching.
  • Rolled out Microsoft Defender for Endpoint to strengthen security posture.
  • Delivered regular cloud reviews to reduce cost, improve performance, and increase security.

Cloud Network Engineer — ANS Group PLC

Oct 2021 — Aug 2023
  • Resolved complex Azure networking issues at scale (load balancers, route tables, gateways, FortiGate NVAs).
  • Served as SME reviewer/approver for infrastructure change requests.
  • Supported Entra, Logic Apps, Azure WAFs and Storage when required.

2nd Line Technical Analyst — ANS Group PLC

Sep 2019 — Oct 2021
  • Resolved second-line tickets efficiently while meeting or exceeding SLA/KPI targets.
  • Owned high-priority incidents in collaboration with the third-line team.
  • Contributed to server migrations from on-prem to Azure.

Technical Analyst — ANS Group PLC

Sep 2018 — Sep 2019
  • Performed first-line diagnostics and triaged alerts across varied infrastructure stacks.
  • Handled Service Desk calls, resolving issues or escalating as needed.
  • Built a strong foundation in Active Directory and enterprise user management.

Skills

Load Balancing Solutions (Azure) Networking (Azure, Cisco, Fortinet) API Management (Azure) Firewalls (Azure, Cisco, Fortinet) Logic Apps (Azure) Entra & Active Directory PowerShell IaC (Bicep, Terraform) DevOps (Git, YAML, Azure DevOps)

Education

  • Parklands Academy, Chorley — Sep 2011 — Jul 2016
  • Runshaw College, Leyland — Aug 2016 — Jul 2018

Certifications

  • AZ-104
  • AZ-700
  • CCNA
  • Cisco Cyber Ops
  • ITIL 4 Foundation
  • AWS Cloud Practitioner
  • BCS Level 4 Network Engineer